StudioWunder sells digital licences to download and use photographs. Nothing physical is shipped. Once a full-resolution file has been delivered it cannot be "returned", so refunds are limited to the situations listed in this policy.
This policy is part of our Terms & Conditions. It does not affect any rights you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
- 1Place your orderChoose a photo and click Buy Now. The order status is Pending Payment.
- 2Pay the exact amountUse the payment method shown at checkout: a bank transfer (NEFT/RTGS/IMPS/UPI) to our verified business account, or an online payment through our payment gateway partner where available.
- 3Upload your receiptFor bank transfers, upload the payment receipt on the order page. Our team checks it against our bank statement, usually within 2 business days.
- 4Download your photoOnce payment is verified, the original high-resolution file becomes available under My Purchases, together with your licence.
Delivery is digital only, through your StudioWunder account. We never send files as email attachments.
| Order status | Can I cancel? | What happens |
|---|---|---|
| Pending Payment (no money sent) | Yes | The order is cancelled. No charge applies. |
| Payment Submitted / under verification | Yes, until verification is complete | A full refund is issued to the account the payment came from. |
| Payment Verified / Completed, file not downloaded | Yes, within 7 days | Download access is revoked and a full refund is issued. |
| Completed, file downloaded | No, except in the cases in Section 4 | The licence remains active. |
- Can I cancel?
- Yes
- What happens
- The order is cancelled. No charge applies.
- Can I cancel?
- Yes, until verification is complete
- What happens
- A full refund is issued to the account the payment came from.
- Can I cancel?
- Yes, within 7 days
- What happens
- Download access is revoked and a full refund is issued.
- Can I cancel?
- No, except in the cases in Section 4
- What happens
- The licence remains active.
Orders left in Pending Payment with no receipt uploaded within 7 days may be cancelled automatically. If you paid but did not upload a receipt, contact support and we will match your payment by hand.
We will issue a full refund if any of the following applies:
- Duplicate payment. You paid more than once for the same order.
- Overpayment. You transferred more than the order amount. We refund the difference.
- Payment rejected. We could not verify your payment and the money has reached our account (for example, the reference or amount does not match).
- Access not granted. Your payment was verified but you could not download the file because of a fault on our side, and we could not fix it within 3 business days of you reporting it.
- Defective or not as described. The delivered file is corrupt, much lower in resolution than listed, or clearly different from the preview. You must report this within 7 days of delivery.
- Content removed for rights reasons. We remove a photo after your purchase because of a valid copyright, trademark or model/property-release claim, and this stops you from using it lawfully.
- Unauthorised transaction. A payment was made from your bank account or card without your authorisation and you report it promptly. We may ask for a police or bank complaint reference.
Because digital files cannot be returned, we do not refund a completed, downloaded purchase for these reasons:
- You changed your mind, or no longer need the photo for your project.
- You bought the wrong photo, or bought it twice on purpose under separate orders.
- The photo did not suit your intended use, when the listing (preview, resolution, description) was accurate.
- You can no longer use the photo because you broke the licence terms.
- The request is made more than 7 days after delivery, unless the law requires otherwise.
If we find refund abuse, such as repeated requests after downloading, we may refuse the refund and suspend the account.
Contact our support team using the email address registered on your account, and include:
- Your order ID (shown on the order page)
- The reason for the request, with screenshots if relevant
- The transaction reference (UTR / UPI reference / gateway payment ID)
We acknowledge every request within 48 hours and give you a decision within 7 business days.
- Original payment method only. To prevent fraud and money laundering, refunds go back to the bank account, UPI ID or card the payment came from. We do not refund to third-party accounts, as cash or as store credit, unless you ask for it and we agree in writing.
- Timeline. Approved refunds are started within 5–7 business days. After that, your bank, card network or payment gateway may take a few more business days to credit your account.
- Amount. We refund the full amount we received. We do not deduct processing fees for refunds caused by an error on our side. We are not responsible for fees your own bank charges for the original transfer.
- Licence revocation. When a refund is issued, the licence for that photo ends. You must stop using the photo and delete all copies.
Please contact us before you raise a dispute or chargeback with your bank. Most problems can be solved faster directly. If a chargeback is raised, we may suspend download access for that order while it is investigated, and send the bank our evidence of payment verification and delivery (download logs). Chargebacks raised in bad faith may lead to account termination.
When a buyer is refunded, the matching entry in the photographer's earnings ledger is reversed. If the earnings have already been paid out, the amount may be deducted from the photographer's future payouts, as set out in our Terms & Conditions.
If you are unhappy with how your refund request was handled, ask our support team to escalate it to the designated Grievance Officer of StudioWunder Technologies.
We acknowledge grievances within 48 hours and resolve them within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.